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Perfect rental experience
This is the second time I have used Rugged, and everything went perfectly. Their customer service is amazing. I arrived at 10:30pm, and they had an employee stay after closing to pick us up at the airport in a shuttle and take us to get our vehicle. It took less than five minutes, and we were on the road. Drop off was just as smooth. Took less than five minutes to be in a shuttle driving to the airport. I will always use them when available, and have recommended them to several friends.
Great experience, very easy and efficient. Would not have chosen a different rental car company.
In the winter, it is important to be driving an all wheel drive vehicle. No other rental car location offers or will guarantee one.
You guys are user friendly and provide great service!
Great
It was a great rental experience. We got the Jeep we had rented and had no major problems. The pickup from the airport was fast and easy, as was the drop off on our way back. I will definitely rent from them again the next time I go to Utah and need a 4WD vehicle. Much better rate than the big name rental agencies.
Smooth process and great vehicle as expected.
Great customer experience! We were visiting Utah for our honeymoon and were picked up quickly in a clean, COVID safe environment. Office/check in experience was quick and easy and our Jeep was spotless!
We rented a 4WD Jeep Wrangler from Rugged Rental for a 4 day weekend trip and it was everything we hoped for and more. We stayed in the mountains outside the Park City area and needed the 4WD to get up and down the mountain in the winter and the Jeep worked perfectly. Everyone we worked with at Rugged Rental was king and helpful and knowledgeable and we were picked up and dropped off promptly on both our pickup day and drop off day. Highly recommend Rugged Rental if you’re in the SLC area.
Vehicle was old, not very clean, not washed. Lacked acceleration. Old wiper blades. Should make clear not open on Sunday. And an extra rate applies for return. Disappointed