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It was so nice being able to call the agency, and talk to a person who was there at the site, and who I probably saw when I picked up the vehicle. The vehicle was dusty, but in great shape. My only negative comment was that whatever was used to clean the car caused a respiratory response in me, so that I had to drive with the windows open for awhile. After clearing the air out for a bit I was fine. I would definitely use them again.
The staff were very professional and friendly. Had one small issue and they addressed it immediately, with no delays or additional burden to me to get resolved.
The vehicle was great. Everyone was very nice and helpful.
I reserved a 1500 truck and got a 2500 size. I guess this is an upgrade, but I find the larger trucks not as easy to drive or as comfortable to be in. My main complaint was that the truck smelled like cigarette smoke and on of the seat belts was so dirty that my son had to wash his coat after using it. It left dust all over him. The truck in general was pretty dirty when we got it, but that seat belt was crazy-dirty. We like you guys, but you can do better.
Everything was exceptional, staff was friendly.
Excellent service! Great value! Best vehicle! We would definitely rent from Rugged Rental again and would recommend them to anyone!
The vans were better quality and more spacious than expected. Company was also very accommodating by taking out some seats in each van so we had more room for luggage. My only minor issue is I wish the vans had been equipped with snow tires or chains had been provided. Our first night in Park City it snowed and the roads were icy. Where we were staying was uphill on windy roads and we were scared the vans would not make it. Overall, very satisfied and would rent from here again.
Friendly staff, prompt pickup
I’m a loyal Rugged Rental customer, they always treat me well. I did switch from the truck to the Durango because they quit carrying the tonneau covers this year. I wish they still carried those.
Rugged Rental is the *best* rental company I used (over several decades of experience). Rugged Rental has great cars for a great value. The staff is super friendly. This time, Bailey was kind enough to help me out with an early return. Six Stars!