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From beginning to end, the entire process was enjoyable and easy. They provide great instructions on how to get the shuttle to their office and pick up promptly. The car that was provided was great, it had all the bells and whistles you would want that you usually don't get with rental cars. I highly recommend renting from Rugged Rental
Yeah have rented multiple times through Rugged Rental and each experience has surpassed my expectations.
Great people to work with. Will definitely rent from them again!
Everything was terrific except (1) the airport pickup and drop off point is really far from the main terminal and gates. Would be much better if they could pickup drop off at the arrival and departure area at the terminal; (2) the car had 33,000 mi (not a problem), but the tires appeared to be the originals; I would have preferred a bit more rubber. Otherwise great service and value.
After getting home with my rental I discovered that one of the tires was heavily worn. I was going to be driving a long distance down a dirt road and knew I would probably get a flat with this tire. I called in and they promptly got me into a new car with great tires. Very impressed with the customer service.
Great Experience
Great staff and great vehicle. Everyone was professional and polite. Would use again.
This was my second rental from Rugged Rentals. My group takes an annual ATV trip to southern Utah which, could be done without renting from Rugged Rentals but would be a hell of a lot more difficult. I highly recommend Rugged Rentals and have no doubt you will not be disappointed.
The vehicle kept complaining about needing servicing of several parts/aspects (airbag, oil), which was both annoying and concerning. Also the driver seat adjustment stopped working at one point, which was scary (we made it work by moving some wires under the seat around - without unplugging or re-plugging anything, of course)
The only thing i was suprised that when we were taken back for our return flight that they didn't drop us off in front of departures.