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Brake pads needed changing. Driving was really dangerous as breaking promptly wasn’t possible. Speed indicator worked only at times: sometimes it would, sometimes it wouldn’t, completely randomly. Seen the conditions of the car, the rental rate was excessively high and didn’t meet expectations.
I’ve had some problem with the car’s roof, but the staff was so courteous
Our reservation indicated that we would be returning to the port in Santorini. The woman from the agency called and immediately began yelling because she was waiting at the airport. She called several times yelling. She was terrible. Also when we checked in, they did not give me my receipt. I realized this and emailed them, asking them to send it, which took them three days to do. My friend also did not get their contract or receipt! This was the worst customer service experience ever.
Our reservation indicated that we would be returning to the port in Santorini. The woman from the agency called and immediately began yelling because she was waiting at the airport. She called several times yelling. She was terrible. Also when we checked in, they did not give me my receipt. I realized this and emailed them, asking them to send it, which took them three days to do. My friend also did not get their contract or receipt!
There was no handing over of the car, only key and Information where it stands on a public parking. The employee told us, the fuel ist "little under quarter", when we started the car, the signal for reserve was ON. After 1 km (!) the car stopped, fuel empty !! The car was in bad condition (128.000 km), damaged and climatisation out of work. After 30 minutes we get another car, but standing until then in full sun. We paid an additional amount for 100% assurance, nevertheless credit card was asked
The only issue was on return. It was difficult to find the correct parking lot. You should have your customers drop a pin if returning to Thira.
I have reserved fiat tipo online, but the agency provides me nissan micra, I told the agency the car is different price, but the agency lie to me is the same, the price difference is around €40. Also the car condition is really poor. I wont rent car from this agency again.
All in all it was good.
We received a rental confirmation via email with the reservation number, however we realised that no one is waiting out there for us. I think the comoany needs better communication about car pickup. We called them instantly, our reservation number was approved via phone, however they somehow no longer had a single car available.. not sure if it is possible to trust such company
Amigos fujam desta empresa, não dá para confiar, primeiro reservei carro médio automático e me entregaram um lixo mecânico bem menor que o reservado e pelo mesmo preço. No dia da devolução por causa de 1 hora de atraso começaram a nos ameaçar, uma mulher muito mal educada ao telefone. Detalhe foi combinado a devolução as 14.00 e a pessoa que indicou que seria ao 12.00. Um absurdo.