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I was unable to get a response from email, text or multiple phone messages left on their one emergency 24/7 phone number for 3 days prior to my rental. They said they had phone issues but that doesn’t explain why they couldn’t answer an email. I was beginning to think it was a scam. What if I really did need to contact them in an emergency?
The car was clean for the most part, but had a bit of an odor to it, so had to drive with the windows down mostly. It looks like someone had spilled something on the door when I first got in, but didn’t really cause any issues. Thank you.
Thanks
Great service... Very Timely. Customer service was great, every time I called I was able to talk to someone if I had an issue with anything.
Older than expected vehicle that had wires hanging down on the front passenger side.
This is a fantastic way to rent a car. It was easy. There was a $200 hold added but it was credited back in a few days. I'm really happy with SnapCarz.
This business is a fraud. I called there office at least 10 times and nobody ever answers the phone. I sent emails and text messages to cancel this reservation. I called the credit card company, and they filed a complaint, I also filed a complaint with the better business bureau. Incidentally the better business bureau rates them as a D-. I will never do business with Snapcarz again.
Easiest car renting experience I've ever had. Thank you so much I've already recommended this company to my friends and family after the wonderful time I had in AZ with this amazing car
Great option in PHX
I TRIED TO CONTACT YOU AND YOU NEVER ANSWERED THE PHONE. IT TOOK US ABOUT 2 HOURS TO GET TO THE RIGHT PLACE TO GET THE CAR.