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Finding the car (at night in unfamiliar area) was tricky and stressful. The rows were not clearly marked and it would have been nice to have been told what parking spot # my car was in. ALSO, I was informed the cleaner cleaned the wrong car so there were items left in my car (Trash, a car seat, and another lock box). I had to remove those items and leave in the spot where the car was parked as instructed by the staff. More work for me as a tired traveler was a little frustrating.
Instructions were received were clear and renting the car saved time not having to deal with a check in counter.
I did not rent from SnapCarz. I paid for a reservation but never signed rental agreement. I tried different ways to cancel reservation. I was texted it would be canceled. After repeated request for confirmation it was cancelled with full refund, I got a text falsely saying I'd been told many times it was canceled and would be fully refunded. Then I got more emails about active rental. I texted that it was canceled. No reply. This survey suggests the rental proceeded. It did not.
It was a smooth process. Instructions were clear and all communications were friendly and handled promptly. A great car rental experience.
Have cleaner cars and I wasn’t happy with the the big scratches on the vehicle
Complicated procedure. Car had horrible sagging seat covers…yuk!
Thank you SnapCarz!
Frustrating the code that was provided was wrong and after trying it multiple times texted the number and then was given the right code. Especially frustrating when it's over 100 degrees outside and the key code was metal and extremely hot to the touch.
I didn't know what we were getting into. Think communication while booking needs to be more clear. I thought I was renting a regular rental car. Once we figured it out, it was fine and easy. Communication was great, staff helpful, and the process was actually pretty easy. If I weren't surprised about the whole process, it would have been great. Thanks!
The car was great (though it did have a stale smoke odor).