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Very happy overall! Great service :)
We received an old van w over 100 miles on the odometer, the representative told us to ignore the tire pressure indicator showed on the monitor. We had a nail on our tire and did not know it, because we kept ignoring the indicator till that tire was completely flat and had to change tire. We had to pay for 2 Uber ride back to the hotel and lost our trip time by several hrs; as we also had to spend time buying a new spared ( the one in the car was unreliable,but we did get reimb. for that)
My first reservation was lost in the system and I just happened to call back with a question. No one contacted me to let me know my reservation was cancelled due to some error.
I asked to have the last row of the van removed and wasn't told there was a charge for that until I showed up to pick up. There was a slow leak because of a poor plug in the tire. We had to stop 2x for air.
A spare was put on. $50 was taken off. Not enough for the inconvenience.
Will never rent from you again
My only complaint was that once we got to Vegas, we waited on hold for 15 minutes trying to get information on how to get picked up at the airport. Once we spoke to someone, everything else was great,
We continue to rent from your company due to proximity to airport, however we are never wow'd with your customer service or cleanliness of vans. If this develops positively in the near future, we will grow our business relationship with State Van Rental and rent more often and more vehicles.
A plus!
I had bad experience with payment. The full coverage of their insurance was expensive with $1000.00 deductable. We traveled 5 miles away from border of Arizona since the hotel was cheaper than in Page Arizona without realizing it's under UTAH already and we we're charge by Miles because we went over the allowed states for unlimited.
Good price for the quality.