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Lots of confusion at the beginning of our rental. Owner honored original contract after.
Booked through Kayak. Called Tim less day before arrival into Jamaica. No answer no call back after leaving a voice-mail. Reservation not found when I had proof on my phone for an intermediate SUV. At the time given a Mazda that has 1/4 tank of gas, no wiper fluid, and needed coolant bc the temperature gage came on after leaving Mobay to Negril. I wanted a vehicle that was up to accommodate the potholes I knew Jamaican roads have. Got a car that was worried may need serviced bc of the coolant.
very satisfied
Little disorganized and lack of friendliness.
Maybe just a bad day.
Maintenance of vehicles should be kept up as much as possible. Tire pressure, etc.
Poor
The price quoted was not what I was charged. The car they had for me was a old 2012/2013 car that was beat up really bad. Plus need struts and no washer fluid. The key fob did not work and taped up. Associate refuse to change car as they know I had no choice but to take it at 7:30pm night due to mother funeral that is 2.5hrs away.
I need a full refund!
Great staff with good hospitality. service was like concierge. Left my keys in car and Joel call and took it to airport for me. thanks team timeless. better than the big names and cheaper.
The car was perfect just for me and the wife. It had plenty of room and it drove perfectly. Their customer service was phenomenal.
long wait time because you have to call and verify insurance,male agent was rude and disrespectful.They will only accept verification of cover by phone.Dont get the car dirty else you will have to pay.You will also be charge to run your card