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Dwayne was very professional and kind! For this purpose I would definitely rent again, and the car was clean, ran great and easy to pick up
Waited along time to be picked up at the airport
Then it took forever to complete the paperwork to get the car then when i get the car its on empty i have to leave immediately to find a gas station
Lost my reservation charged double and couldn't take us to airport
Only drawback was vehicle had chinese navigation - so we couldn't use. Other than that - excellent service - better than any name brand and the cost savings was substantial.
Paid 2x the quoted rate - was first told "American insurance companies" wont cover rentals internationally. Offered to get letter verifying liability from my insurer, then it became "we wont accept" it. Proceeded to overcharge me for the liability by $54 and would not provide a refund for that or returning the rental one day early due to an unforeseen change to my travel plans. Will dispute with my CU. They were unprofessional, rude, greedy thieves and they are not onsite at the airport-beware!
Great experience renting a car from Timeless Rentals in Montego Bay, Jamaica!
Security deposit is over $500 car wasn’t available please don’t rent from this car company you are going to ruin your trip
The car was not good it drives really poor I don’t want that car anymore or rent from them anymore
The vehicle we reserved was not available. We were downgraded to a reasonably acceptable substitute (smaller than reserved) and charged more than quoted reservation. There was also a change in insurance requirements. We did have coverage through our credit card but still charged. This was not communicated prior to our arrival to Jamaica. This resulted in an additional $210 US charge. Original quote $662.40 US for intermediate SUV. We were charged $745.03 for a smaller, non-SUV, vehicle.
Mark is a great businessman because he is knowledgeable and works to please the customer. I will continue renting from Timeless.