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Had to wait a while at the airport pick-up as representative was not on spot upon my arrival. However I did not wait too long though. I wasted money spent on windscreen wash as the reservoir was leaking. The windscreen wash leaked out twice. Over all I would utilize services at Timeless Care Rental in the future and also recommend a friend/family member.
Customer service was excellent, car was very clean. Price that was quoted on line was different when I got there. Needs to be more transparent.
My reservation was not honored and I was turned away and left stranded at the counter. I had spoken to someone from the agency who I confirmed with that I was renting on August 4th 2021 and not July 31st. I emailed them proof of the cancellation for the 31st and proof for that I had reservation for the 8/4 and was told everything would be ok. I had to find other transportation at the last minute and used up all my available cash to rent private which was never planned and very risky. SAD!
By far the best customer service EVER! My flight was delayed coming into Montego Bay, Jamaica. I called the manager Tameka to let her know we were delayed. We got in way later than estimated and Tamika waited until she heard from us and picked us up late after curfew hours. No other rental place would provide such accommodation. We got the right car and the price quoted. I will only rent from Timeless in the future.
I requested an suv I got a small car
Then when she offered me the suv she wanted to chrage me more for it so I said no and to the one she gave me first I was there for 4 day on the second day the car would not start so now am calling her and she's not replying I called again on the third day she that it just need a battery I should cone and get it how was I supposed to get it
Bait and switch company.
Car was older and high mileage. Had to buy additional insurance
Service was great
I had previously done business with them, they never charged me 25 for insurance. I was not prepared to pay an extra $100 for the week. It ruined my time in Jamaica. Then I got the car that had just been returned, they didnt disinfect it, not washed it. It stink, it didn't have much gas, and not being from the country and arriving late due to a delayed in flight it was a bit much to go get gas, disinfect and wash the car so that I can travel with ease of mind. I don't recommend this place.
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