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The pick up, driver and staff interactions were good. However, I was given a car with zero gas in it. The needle did not move the slightest when I started the car. I was told it would get me to the gas station. The driving was horrible after the first day. I had difficulty climbing hills and picking up speed after stop sign/lights. I kept moving over for vehicles to pass. When I returned the car they tried to say I was responsible for a cracked taillight. By far the worst rental experience ever
We were very impressed with how efficient the rental was. When we arrived at the airport a staff member was there to pick us up which was a nice surprise. The staff did not try to upsell us or pull any tricks and the whole experience was seamless for both pick up and drop off. The only comment I would have is that they made it clear that they wanted the vehicle back very clean, which meant we had to give the car a vacuum before returning to clean up some beach sand.
The staff and owner were rude and disrespectful, the vehicle was not well maintained. I would never recommend anyone use them.
I was very disappointed that I had to ask for the tyres to be changed because they were bald, then there wasn't another vehicle available so I had to wait 2 hours to get them changed so I could use the car. I tried to use the wiper to clean the windshield there wasn't any fluids I had to pour my expensive coconut water on the windshield to clean it. This is very poor service. Also there was the surprising third party insurance demand when my credit card covers that. Disappointed 😞 do better!
Courteous agents vehicle was not ready when I arrived but they made sure it was cleaned before we were on our way. Thanks
Timeless was amazing, we rented a Voxy, it was the CLEANEST NICEST car I’ve ever rented while in Jamaica 20/10 value for money. The airport pickup, to bring transported to the car pick up location was smooth and seamless, their rental company is less than 5 minutes from the airport.
Now let’s talk about staff, Latoya met us at the airport & she was kind & kept us updated.
Ms Oretta! What a WONDERFUL WOMAN! she made my experience phenomenal I can’t thank her enough! Ms Sandra! Was als
Bait and switch business model. Would not recommend. The company should include the final price upon reservation and not wait to inform you that there are additional charges when you're in need of a ride. Poor customer service. Company is attempting to extort additional money from customers whe they're vulnerable.
Not clear when you book that the price doesn't include pay the 3rd party liability insurance + car in very bad condition (no windshield liquid, old damaged car)
No issues experienced
Very frustrating experience with timeless car rental. I was over charged. They made buy insurance then charged me for under front bumper scratch. Very unexperienced staff. I'm a very unsatisfied customer. No stars for timeless car rental👎👎👎👎👎