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- Added Fees and spiteful unpleasant service - First I was told my Amex doesn't cover 3rd Party coverage, so I had to pay a $15/day fee. Fine. Then I noticed they weren't giving me the car rate I received on my car rental express invoice. Upon changing the rate, the woman at the front desk then increased my 3rd Party coverage to $20/day in a spiteful and trifling move. And then my final bill had an added 7% bank processing fee never disclosed before. Yeah, never using Timeless again...
Office is not manned until 8am, no proper provision or guidelines for clients returning a car before 8am. No drop box for keys and no access to premises prior to opening.
Everything was a mess. When we got to the airport, our reservation wasn’t available. They drove us to the rental place and when we got there, it was nothing but issues. The lady checking us in was extremely disrespectful. Our car had over 275,000 miles on it and had damage all over. Our gas tank was half full and the headlights didn’t always work, which was hard driving on dark roads at night. I will never rent from this place again. Totally over paid and nothing but a stressful experience
I only book here reliable and great customer service..
I thought that I had made a full payment as stated when I made my reservation, but that was not the case, it cost me twice the amount as what it said on the website.
I didnt think it right to be given a rental on empty and then i have to try to return on empty or lose out on the gas I put in. Normaly, in all the 30+ rentals from other companies, its given on at least a third full.
Timeless rentals is an excellent company who have warm and welcoming staff who are transparent about the rental process. This is the second time that I have used their cars and would highly recommend them to any friends or family who are visiting the island and will only rent from this company when I visit. Thank you for the excellent service that we received on this trip.
Excellent staff at all levels from pick up to check out
The service is poor and the online details regarding payment is way different from the actual price.. I WOULD not recommend this dealership to anyone..
I have to pay a 145 USD FOR A HUBCAP. BEWEAR OF HIDDEN FEWS AND CHARGES..
Service was slow (island speed). The car was not new, had 145000 km on odometer. Lots of minor dings and scratches. And 1/3 tank of gas. But car ran fine, did the job. Filled the tank and returned it with 2/3 tank. No issues on return, but service was slow again, with only one person receiving vehicles. They charged me $120 for "other car coverage". So rate was double my quote.
Not happy about that. Won't rent on Jamaica again. Taxis instead.