United
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Extremely smooth experience from pickup to dropoff including wonderful service from everyone we talked to. Thank you!
The car was new and functioning well, not a clunker sometimes found in off site car rentals. Pick up was prompt. We were very happy with the whole experience.
Fantastic experience
The only drawback I see is that the car was not delivered with a full tank, so we had to go over the inconvenience of calculating how much fuel to fill before returning, rather than following the much more reasonable option that receiving a car with a full tank and return it with a full tank
This auto rental provided the best service we have ever had when renting a car. We would definitely rent from them again. Very professional and excellent service.
All aspects of the rental were excellent with the exception of the 45-minute wait time for the ride from ONT Airport to the rental agency location. We understand that this was an unusually long wait-time due to a staffing problem that day, but it could have created a serious inconvenience if time had been of the essence. Time was not critical for us, so things worked out well overall. The staff were courteous and our car was clean and very well-maintained. The rental process was excellent.
Office staff and drivers were attentive to our needs; shuttle to/from Ontario CA airport was prompt; we experienced no delays at any point; overall a very good experience. We would definitely use United Auto Rental again.
Good experience.
I was very happy with my rental
Upon my arrival the staff was polite and welcoming, one member promptly went out and picked the exact car I requested. After a quick transaction we looked over the car which was immaculate and I was on my way! The return process was short and simple and I was even offered a ride to a local destination! It’s rare for the lowest bidder to have the best service but in this case it’s just facts! Thanks United Auto Rental I will be back!