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Everything went very smoothly
The vehicle had many dents and scratches. The front bumper was detaching. The brakes pulsed when stopping. However, the company made an impression of my credit card and would not give me the credit card impression back when I returned the car. This was very irritating to me because now someone could easily get a hold of my card and start to use it. I could deal with the imperfections in the car but I will never use this company again because of their credit card policy.
Service was great! Wonderful staff and good location. Only problem: the car I got (Ford Fiesta), the key didn't work all the time, and the speakers were busted (terrible sound). But I will rent again, and next time I will check the speakers before driving away.
nice people and close to airport
Great rental experience! The car had some superficial scratches but worked perfectly.
I would absolutely recommend United Auto! I got faster service being shuttled out of the terminal than getting a term right at the airport. We waited less than 5 minutes to be picked up and were off in our car within 10 minutes after getting to United Auto. Thanks!
excellent and courteous staff. too long a wait from airport for pickup. car was long past its "best-before" date - it should have been retired from a rental pool long ago. for the extra few dollars, a rental from one of the major brands at the airport is much better value.
The minivan I rented was great but it smelled a bit like wet dog.
The staff that picked me up/returned me to the airport were exceptional. The manager (Joe?) was a total fail. I told him I wanted to pay cash when I returned the car and asked about a military discount. He said he would give me a military discount plus an additional discount if paid cash. I rtn'd the car and he had already processed my c. card. I reminded him I was going to pay cash. His comment "to late I'm quick." I requested a refund to the card. He refused AND no discounts were
honore
United did a great job - simple, easy, and very nice