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Staff was courteous. Price was lower than reservation estimate. It was all good!
I am a local resident and went to the rental agency to pick up the car and discovered that I could not drive the car in the state of Utah, which was one of my destinations of travel. Therefore, I wasn't not able to rent a vehicle. Extremely disappointed. I had never encountered that before. Also was not given unlimited mileage as I did not have a flight ticket due to being a local resident. I never encountered that rule bendore either.
So needless to say, extremely disappointed overall.
Even miluraty discount!!!!
I had a flat tire upon leaving the rental facility and a dead battery the next morning. I lost much time in the process and there was no effort made to compensate for the issues.
They picked us up from the airport within 10 minutes. The whole staff was very friendly and helpful and also gave us pointers while visiting Disneyland and the San Diego Zoo.
The car was older and over 85k milage. I was worried about breaking down
Waited 10+ minutes at the counter as the agent was on the phone with someone else. Then was told I had to pay for an extra Hour since I delivered the car late. Disappointed to having to wait then get told that. Not high on customer service.
The staff was very friendly and was willing to assist anyway possible.
Very accommodating staff.
The checkout process was fast and easy, no up-selling like the big rental chains, we were in and out quickly. The rate quoted was what I paid, no surprises at return, and the location is not right at the airport, which makes getting there to return the car less of a headache than dealing with airport confusion. They shuttled us to and from the terminal, making the trip much more relaxing. We would rent from them again.