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This staff was really great, I like the curb side pick up and drop off. Definitely a better experience than I had renting from one of the agencies at the airport itself. I will definitely be using United Auto Rental every time I fly into Ontario.
The car showed lots of wear and tear, but was clean and ran well. Nothing fancy, but I had no problems with it. The staff were friendly and helpful.
Great experience overall, car had a couple quirks with doors but nothing major & may not have been aware if previous renters didn't notify them.
Very nice staff. Also very nice to be picked up and dropped off.
all was great!
Alex the "Manager" had the most deplorable attitude. Instead of helping politely with this locations unspecified "rules" he was incredibly rude to my insurance company, myself, and spent more time sitting on his desk, than working with me to help understand this new policy. I would never recommend this location or these services. You should consider dropping them as a partner. Totally takes away from the integrity of your company.
When calling about where to return car the guy on phone very rude. Also strange to be picked up in car instead of an official shuttle- how does a single girl know this is a safe person? Also having to drop off at park shuttle fly lot and being charged for parking seems wrong- 24 hour service should be included.
Great and courtesy. I have never rented off airport property but took the leap. They picked me up in my car that I was renting,, loaded my bags and took me to the rental location to complete paperwork (about w mile off site) no reason to transfer baggage. No hidden Fees, no issues. I rented the car for 16 days and plan to rent again from them when I travel back out. The car isn't a new car maybe a year or so old but no issues and no complaints. Great Manager and store associates.
This car felt very dangerous to drive. Shaky steering and brakes and hard to control above 50 mph. Mileage was 98,000 - get this off the road! Truly frightening. The car hadn't been washed in ages and it stunk inside like bad air freshener. All surfaces were dirty. We seriously wondered if the car might have been stolen, and if this was a legit rental agency. This off-airport outfit should NOT be allowed in any public search engines and I'd never use this or your booking portal again.
Vehicle was filthy, no washer fluid, vehicle alignment poor (car vibrated at speeds above 65)..,, did I say the car was filthy, gross!