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Driver who picked us up, Martin/Martine (?), was excellent. We were disappointed, however, that we had to squeeze him into our rental car for our ride back to the airport. You should really have minivans for driving families back to the airport. Squeezing a full grown adult into the middle of the backseat between 2 kids in carseats is an unpleasant experience.
Good experience, would come back
This was my first time renting a vehicle and United Auto Rental made it easy and hassle free. The vehicle was reliable and comfortable and my family who were visiting from England and I loved it. I will definitely use this company again!
Great experience
Had to leave windows down,when the air con was turned on the smell came out.Didnt have time to return it
The fact that United Rentals is renting cars with over 100K miles and not disclosing that fact to people before they rent is poor business, I will not rent from United Rentals again. The Nissan I was given was in fair condition at best, interior lights did not work, wiper blade torn and trans did not shift properly, sorry to say I will not use this company again!!!!! I will also advise the person who arranges travel for my company not to rent from United Rental in the future. VERY DISAPPOINTED !
Great service, thank you!
I wish that the shuttle service would have picked up my entire party so we didn't have to double back to get them. Because I was dropping off on a Saturday morning, I had to return my car in short term parking. I'm glad that they didn't charge me for this, returns should be easy and not an added expense because it's outside of their business hours.
When requesting a vehicle, we put in the wrong pick up date. United Auto Rental allowed us to pick up our car a day early with any hassle. The staff was kind and we had an overall good experience. My only complaint is that the interior of our rental car was rather dirty. There were stains all over the seats.
The rental office was not part of the airport offices and required another pickup from there (prompt). Upon return, they dropped me off directly at the airport.