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The fact that United Rentals is renting cars with over 100K miles and not disclosing that fact to people before they rent is poor business, I will not rent from United Rentals again. The Nissan I was given was in fair condition at best, interior lights did not work, wiper blade torn and trans did not shift properly, sorry to say I will not use this company again!!!!! I will also advise the person who arranges travel for my company not to rent from United Rental in the future. VERY DISAPPOINTED !
Great service, thank you!
I wish that the shuttle service would have picked up my entire party so we didn't have to double back to get them. Because I was dropping off on a Saturday morning, I had to return my car in short term parking. I'm glad that they didn't charge me for this, returns should be easy and not an added expense because it's outside of their business hours.
When requesting a vehicle, we put in the wrong pick up date. United Auto Rental allowed us to pick up our car a day early with any hassle. The staff was kind and we had an overall good experience. My only complaint is that the interior of our rental car was rather dirty. There were stains all over the seats.
The rental office was not part of the airport offices and required another pickup from there (prompt). Upon return, they dropped me off directly at the airport.
Excellent staff,courteous,responsible
The van I picked up had a rat or mouse living inside. There was obvious signs of chewed interior of the car and our weekend camping trip was quickly interrupted when I discovered our groceries had been chewed through just hours after picking up the car. What's worse is I went over my mileage and was charged for the additional miles initially. I pointed out that renting the car an additional day would be cheaper than paying for 250 miles at ~$0.28 a mile. The clerk was dumbfounded at my proposal
Vehicle was very dirty on the outside.
We were provided with a free upgrade. I wish the pick up was at the actual airport. Not the rental car center, it took a lot of time to get to the office.
Earlier hours on Saturday would be nice. 9:00 open is late for a lot of flights. Leaving the car in a parking lot and paying for the charge is not what I expected. How about a porta-potty in lot 5.