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Jacob and Isaiah were so kind and went out of their way to make sure we were pleased with our experience. We would definitely recommend United Auto Rental and will use them again in the future.
The staff here were just excellent - amiable fellows happy to help us out. We got upgraded, so of course we were thrilled with that! We will definitely rent from here again and recommend their services - the slight inconvenience of the offsite location was more than made up for by their courteous service and the cost savings.
It was difficult to locate office from the st as you drive on Birch St.
I have a great experience with this car rental services. I would rent from this agency again.
One comment: It would be perfect if you have a few designated parking lots in SNA.
The workers here were very courteous but I received a car that clearly had been in an accident and didn't run properly. Unfortunately I was not compensated for the defective car and I will not be renting again from this rental location.
Should make sure renters know your hours on the weekend . You should say something about it being different/later. We had to wait an hour to turn our car in on a Sunday because we asked your hours and nothing was said about the change for the weekend. It would be helpful to have an earlier opening on the weekend. We asked about about opening time and were just told 8.
Agent was having problems with United's software. He had to reboot the computer a few times which took time for the customer before me and our reservation. This was not the fault of the agent. Also there was some major cigarette burns on the passenger seat that where not repaired. Otherwise the car was very clean.
The staff was very helpful and the car worked great for our needs. Booked an economy but was upgraded to a compact at no extra charge. Thorough inspection of the car before leaving the lot so that all parties knew what damage there already was (just very small dents/scratches--hardly even noticeable). Had to take a shuttle and then walk on the way to pick up the car, but got a ride directly to the airport when we were leaving. All in all, very pleased with the experience. Would recommend.
Rental car service was denied
Super friendly staff!