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Very smooth process. Office is quite close to the airport so it was a really seamless process.
Vehicle smelled like cigarette smoke. Friends of mine commented on it when they entered my car.
The young man who inspected my car and drove me to the airport after I returned it was fantastic - he is an asset to your staff, very professional. Everyone else was great too. I wasn't a huge fan of the car I rented - it felt a bit "loose" for lack of a better word - loose acceleration, braking, and steering. Basically it felt like a car that was much older and beat up than it was. But overall it was a great rental experience, would rent again.
Workers were friendly, helpful and courteous. The computer system at the location was very slow -but would not impact my decision to rent from this company again.
We travel a lot between work and leisure. We both were extremely happy with United. I wish they were in every city. The workers were very nice, helpful, and we had no waiting time. One even helped me with my toddler and his carseat at the airport. Absolutely awesome. Next time we are in San Diego, we won't even look at other companies because this experience was so good. Thanks!
The manager we worked with was very helpful and friendly. He made the pickup and drop-off very easy.
THE WORST RENTAL SERVICE EVER. NO CAR WAS MADE AVAILABLE AND NO REFUND FOR THE CHARGE TO MY CARD. WOULD NEVER USE THIS AGENCY AGAIN . AND I WANT ANY CHARGES REVERSED AND REFUNDED. ALSO IN ADDITION TO THE PRICE OF THE RENTAL CAR THAT WAS NEVER RECEIVED $125 IN CASH SPENT OUT OF POCKET FOR TRANSPORTATION FROM AND TO THE AIRPORT BECAUSE OF THIS AGENCY'S FAILURE. EXTREMELY DISAPPOINTED IN THIS RENTAL SERVICE AND WANT MY MONEY ALL REFUNDED. THANK YOU.
The car itself was a little sluggish going up hills, otherwise we were very happy with the car and the staff were very helpful and courteous!
Jacob and his little brother were very friendly and helpful. We were a little concerned when a man at the airport said he'd never even heard of United Auto Rental, but our worries were laid to rest with their great customer service, affordable prices and quality, clean cars. We would rent from United again!
Christian provided great customer service. He was friendly, thorough, and efficient.