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Last minute weekly rate was a great value. The process was slower than competitors bc i had to provide copy of own insurance, but other than that, fairly easy process. I would rent from them again.
The information when i made the booking was misleading. The staff was not helpful to resolve the problem. I canceled the reservation and booked through Fox Rental
The staff member when I checked in was helpful and courteous. Unfortunately, his job performance was compromised by a personal errand that he was simultaneously attending to which delayed our checking in process. We felt attended to but not his full attention despite being the only customers. Upon return, having multiple agents but only one computer slowed down the checking out process.
Staff at United Auto were extremely courteous and helpful. On both arrival and departure, our rental was handled with the greatest efficiency. I will definitely use them again for auto rental.
Excellent service and knowledgeable and helpful staff.
When we arrived in San Diego you did not have a car for me. Bad. However, you already booked me with Avis with an upgrade. Good. You promised to pay difference between Avis' rate and the rate you quoted. Good. Wanted me to stop by United Auto to pick up the difference after I got the receipt from Avis. I had to point out that after returning car I would not have a car and would have to take a cab. Hopefully, will get settled electronically through e-mail. Actual refund will change rating.
Julian, Jacob and the whole staff were very helpful and friendly. 10/10!
My 289 quote ended up being 450 dollars at the end, The Mustang we rented was kinda beat up. and in bad Mechanical shape. I was threaten with damage charges before I Evan left the lot. with a 650 doller hold on my credit card. My online quote nearly doubled in price. Evan after I told the guy I already had my own insurance. For what I paid I should have gotten a way better car.
Great service!
United Auto Rental gave me the best service I've ever had from a rental agency. Daniel and Casey were both polite and professional. They are excellent employees and helped get our vacation off to a good start. I will recommend United Auto Rental to any and all in the future. Thank you