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We truly enjoyed our rental experience and would recommend United to friends.
We got our rental car right away no way coming or going. Great service!!
Absolutely fantastic. Our flight changed and they stayed late to pick us up (for a small fee, which I understand) and get us in our car - which got a free upgrade! Cost just as much as they said it would. Everyone was super nice and things went so smoothly. Thank you again for being so flexible on a day that wasn't going as planned!
A number of minor dents around vehicle and small hole in drivers seat upholstery. Was expecting better condition....not so used....car. But it was clean and ok.
The only odd thing is being picked up at the airport in an unmarked car. A simple sign or decal would help.
This was my first time with United Auto Rental, and I was extremely pleased. They are my new first-choice rental company whenever I fly into either Orange County, or Sam Diego. My one suggestion for improvement would be to upgrade their insurance offerings to include a loss-damage waiver that offered full coverage with no deductible, as all the major car rental companies do.
The staff was very helpful and friendly.
Vehicle was not available for my reservation. They had made me a reservation at another place and offered to pay the difference; however, the new place ended up sending me somewhere else, so I couldn't get the rate I was quoted. They were very kind and apologetic but I really would have appreciated a phone call. The run around that I had to go through to finally get a car was extremely annoying.
Perfect car rental experience. Definitely will be renting from these guys win when I go back to San Diego.
best rental experience ever. quick check in and check out. great company to rent from.