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Friendly staff
We enjoyed our vehicle and for a great price
I needed to have 8 passages vehicle for my big family which was not available in another rental companies.
They have what I needed exactly and the rental price was reasonable!
The car we received was a bit "warn around the edges", but was fine for what we needed. I would presume it fit the rate we got. The staff were excellent, helpful, and the shuttle service was prompt both picking up and after delivery.
Reserved Standard SUV w/ United Auto Rental Newport Beach but vehicle not available, would upgrade but next day pick-up and offered small car for the day. When I asked for assurance there would be the reserved SUV or Mini Van the next day no assurance given. Was then offered older service van or smaller SUV, I took the van. On trip we had tire problems and both front tires were worn on inside almost to steel belt with split in tire. Also front brakes were reported to be 90% worn.
I think they should have told me about the deductible when they told me to buy the insurance for the rental car.When i came to return the car on Saturday(the manager was on duty )he was assisting somebody .The thing made me unhappy because he did not say a word to me and acted like i was invisible.
loved our van!
It was a pleasant experience. Our car had damage on the front fender, and would have preferred a cleaner car, but the service and personnel were very nice.
I'm treated like a good friend from the moment I call to say I've arrived to the moment they drop me back off at my airline.The cars are great options for the size and price-better than with the "name brand" rental agencies actually.They are so quick to pick you up, and their office is so close to the airport itself, that there is no time concern. This is also a place where those with debit cards can rent a car w/o hassle. When I fly into Orange Co, United Auto Rental is my rental car agency.
Good overall experience.