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All aspects of the rental were excellent with the exception of the 45-minute wait time for the ride from ONT Airport to the rental agency location. We understand that this was an unusually long wait-time due to a staffing problem that day, but it could have created a serious inconvenience if time had been of the essence. Time was not critical for us, so things worked out well overall. The staff were courteous and our car was clean and very well-maintained. The rental process was excellent.
Office staff and drivers were attentive to our needs; shuttle to/from Ontario CA airport was prompt; we experienced no delays at any point; overall a very good experience. We would definitely use United Auto Rental again.
Good experience.
I was very happy with my rental
Upon my arrival the staff was polite and welcoming, one member promptly went out and picked the exact car I requested. After a quick transaction we looked over the car which was immaculate and I was on my way! The return process was short and simple and I was even offered a ride to a local destination! It’s rare for the lowest bidder to have the best service but in this case it’s just facts! Thanks United Auto Rental I will be back!
Renting the car online was easy. Picked me up at airport and shuttled to rental bldg. just as promised. Check out was courteous and easy. Car drove well. Drop off was quick and easy. No surprises. Would rent from company again.
Just what we needed!
Staff very helpful with google maps when we could not get our phones working. Very kind young people. Five stars!!
Quick and painless. Very professional staff and I will 100% rent from here again.
All great!