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Great people and great prices
Price was good, but car had 109k miles, and was dirty when picked up. The car was not full of gas. Also, there is no way to drop car outside of business hours. They need a key slot in door.
Had a Mitsubishi Mirage. Good little car, but a bit under powered. The staff told (warned) me ahead of time, which was nice. However, totally fine with great gas mileage and good for driving around Southern California. I was very pleased with the polite, professional, and careful (looking over the car/contract) and caring (good communication) staff.
Wonderful service! Fast, prompt, kind. Thank you United! I will be back again!
This was the best car rental experience I've ever had -- simple, easy, no pushy up-selling. The car was fine -- just what we needed -- and they had an easy system for dropping it off at the airport since my flight left before their office opens in the morning. I will definitely use United Auto Rental again when I fly into the Ontario, CA airport.
Satisfied I would rent again
The rental rate was excellent, much better than other companies. The rental vehicle was a 2016 van, but it was perfect for what we needed, room for five people and a lot of luggage. They picked us up within 10 minutes of our arrival and got us back to the airport within 10 minutes of our arrival at their company.
This place needs to close permanently after the non experience I had. Due to flight delays, I arrived after 8pm. When I called, I was told someone would bring car to me in Riverside, twice. On 3rd day, TOM, said that they would only deliver of I was in Ontario, not Riverside which is approximately 30 away. It was the tone he used that caused me to believe it was my fault for flight day. Horrifying experience. TOM, TRY USING BETTER CUSTOMER SERVICE
Vehicle had 93,000 miles and seats were soiled but for the price it was satisfactory
Great value, great product, no nonesense or bad surprises.