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Car experience can be improved by providing newer vehicles
Good service
5 GOLD STARS! WOW I'm surprised! First off when you call someone answers RIGHT AWAY! I called 3 different times and was greeted by A LIVE PERSON - NO RECORDINGS! Excellent service provided by Miguel & Martin. Miguel went over the rental very thoroughly noting any damage he was friendly, knowledgeable and got me on the road in a flash! Martin took us back to the airport, he checked us in very quickly as we were running late for the flight, he got everything done in time for flight THANK YOU
Staff was very professional and fast!
Bald tires, car stinks like cigarettes, noisy ball joint front left side, absolutely no suspension and while climbing the highway to the San Bernardino mountains the car wouldn’t get passed 35 mph.
Although I am sure it was written somewhere in small print of the documents I signed, I was shocked to find out that they put a $350 hold my y debit card until I returned the car. That would have been something good to point out ahead of time.
Staff were pleasant but not worth the few $ saved
I rented a car from this place just to go to and from work for a couple of days while my car is in the shop. I work 12hr shifts everyday, I get off work and forgot where I parked the car on the third day of having it. I call and ask do they have a tracker to try to locate it, mind you I just had got off work it has to be some where in employer parking lot. They lie and say they don't and that if I report it stolen police will charge me if they have to look for car. I notify my insurance and go t
I had a great experience with United Auto Rental and will certainly use them again next time I'm in the area and need a vehicle!
Overall great experience!
We were extremely happy with our rental experience at United. They are very personable and have great customer service. Highly recommend.
Worst rental car experience I've ever had. The cars break down, even the replacement cars break down. They are older cars with high mileage, my car ha 83k miles on it from 2014. I will never rent from United Car Rental again