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I would highly recommend United Auto Rental. The price was great, and the service was excellent. I will definitely use them again!
The lady who picked us up and the guy who drove us back were both very nice!
everything as expected
Everything was perfect with our rental experience
I realize this is a pretty small operation, but I was picked up promptly and all the employees were helpful and friendly. The car was a little dinged up, but it ran fine. So I had a good experience with these guys.
Car was pretty beat up, smelled like someone had smoked in it, cigarette burn hole in seat, seats and car were dirty.
40 min wait for On site pick up. The staff acknowledged the long wait and gave us an “ up grade “ as compensation. The car we were given smelled of smoke, had cigarette burn holes in the seats and multiple scrapes and dents throughout. We decided to take the car and leave since this was the upgrade we were afraid to find out what else was on the lot. Definitely not returning to this rental dealer and would not recommend.
The check-in process was the only downside to the rental experience. We were told the car we were renting would be driven to the airport, but it was not. Took over 20 minutes to come and pick us up and then drive us to the rental place. Another 20 minutes once there to complete the paperwork and then get the car.
Absolutely a fabulous deal. How can you go wrong. It is like having your private chauffeur take you to your car. Delightfully surprised by the fast process from start to finish. Recommend the Ontario Airport service.