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Jacob was great! He provided an excellent service in a very cheerful manner. Kudos to him.

Report abuse Sun Aug 9, 2015 - Renter Review

The car was a 2015 and was a nice car the only thing it didn't have was cruise control. I thought all cars had cruise control.

Report abuse Thu Aug 6, 2015 - Renter Review

We want to mention both Jacob and Julian as they were excellent in providing assistance. I doubt if United Auto Rental has better employees than these two men.

Report abuse Wed Aug 5, 2015 - Renter Review

I don't want to enter a comment, but this survey is requiring me to. Luckily, I wasn't annoyed enough to change everything to a poor rating.

Report abuse Tue Aug 4, 2015 - Renter Review

We truly enjoyed our rental experience and would recommend United to friends.

Report abuse Mon Aug 3, 2015 - Renter Review

We got our rental car right away no way coming or going. Great service!!

Report abuse Mon Aug 3, 2015 - Renter Review

Absolutely fantastic. Our flight changed and they stayed late to pick us up (for a small fee, which I understand) and get us in our car - which got a free upgrade! Cost just as much as they said it would. Everyone was super nice and things went so smoothly. Thank you again for being so flexible on a day that wasn't going as planned!

Report abuse Sun Aug 2, 2015 - Renter Review

A number of minor dents around vehicle and small hole in drivers seat upholstery. Was expecting better condition....not so used....car. But it was clean and ok.

Report abuse Sun Aug 2, 2015 - Renter Review

The only odd thing is being picked up at the airport in an unmarked car. A simple sign or decal would help.

Report abuse Mon Jul 27, 2015 - Renter Review

This was my first time with United Auto Rental, and I was extremely pleased. They are my new first-choice rental company whenever I fly into either Orange County, or Sam Diego. My one suggestion for improvement would be to upgrade their insurance offerings to include a loss-damage waiver that offered full coverage with no deductible, as all the major car rental companies do.

Report abuse Sun Jul 26, 2015 - Renter Review