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Jacob was great! He provided an excellent service in a very cheerful manner. Kudos to him.

Report abuse Sun Aug 9, 2015 - Renter Review

The car was a 2015 and was a nice car the only thing it didn't have was cruise control. I thought all cars had cruise control.

Report abuse Thu Aug 6, 2015 - Renter Review

We want to mention both Jacob and Julian as they were excellent in providing assistance. I doubt if United Auto Rental has better employees than these two men.

Report abuse Wed Aug 5, 2015 - Renter Review

I don't want to enter a comment, but this survey is requiring me to. Luckily, I wasn't annoyed enough to change everything to a poor rating.

Report abuse Tue Aug 4, 2015 - Renter Review

We truly enjoyed our rental experience and would recommend United to friends.

Report abuse Mon Aug 3, 2015 - Renter Review

We got our rental car right away no way coming or going. Great service!!

Report abuse Mon Aug 3, 2015 - Renter Review

Absolutely fantastic. Our flight changed and they stayed late to pick us up (for a small fee, which I understand) and get us in our car - which got a free upgrade! Cost just as much as they said it would. Everyone was super nice and things went so smoothly. Thank you again for being so flexible on a day that wasn't going as planned!

Report abuse Sun Aug 2, 2015 - Renter Review

A number of minor dents around vehicle and small hole in drivers seat upholstery. Was expecting better condition....not so But it was clean and ok.

Report abuse Sun Aug 2, 2015 - Renter Review

The only odd thing is being picked up at the airport in an unmarked car. A simple sign or decal would help.

Report abuse Mon Jul 27, 2015 - Renter Review

This was my first time with United Auto Rental, and I was extremely pleased. They are my new first-choice rental company whenever I fly into either Orange County, or Sam Diego. My one suggestion for improvement would be to upgrade their insurance offerings to include a loss-damage waiver that offered full coverage with no deductible, as all the major car rental companies do.

Report abuse Sun Jul 26, 2015 - Renter Review