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Overall I had a good experience with United Car Rental. The rates were better than the big rental agencies for a minivan and the service was on par. I would recommend to a friend. Thank you to Martine and the rest of the staff.
Our driver was personable and helped us with all our baggage and even interacted with our 9 month old daughter.
My only suggestion would be to give clearer instructions regarding pick-up at the airport, in terms of specifics of where to wait and what vehicle to be watching for. But it was a great experience overall. Thanks!
I am so pleased to have found an alternative to the rental agencies actually at the airport. United Auto has better rates, are honest and easy to communicate with, and fulfilled all of the agreement to a T.
Very good rental office.
Very good rental office
Very good rentak office
May be the best rental experience I have ever had. My rate quote was still honored, but in the printout they gave me upon pick-up, they had me coming back at 1:30 while my reservation I submitted said I’d be back at 6. This was no big deal for them, and once adjusted, my rate was exactly what I’d been quoted online.
We were picked up and dropped off promptly, and there were no additional/hidden fees even when we picked up the car early. Would definitely rent again.
The car was great minus all the stains inside. Looked like there was a cigarette burn and coffee stains all over the headliner. Gross