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we are very happy with our experience with your agency.
They all were very friendly and polite. I will definitely use them again. Honest business!
My experience with this company was great!!
The staff was very kind and friendly. They picked us up on time and handles the rental process quickly.
Good rental. Was a little disappointed with how old the car was in comparison to other rental companies I’ve used. No usb charge for my phone or Bluetooth which was mildly inconvenient at most. Otherwise great service and clean vehicle. Thanks.
I appreciated that there was a shuttle to and from the airport, that made things really easy. The car was nice but a bit more worn than what I was expecting.
My reservation was canceled as I was driving there in my Uber. I asked for any help at all and they said i was out of luck and hung up on me.
Horrible service I would never use them again, even if they paid me.
The customer service was very good! The agents were very friendly. However the inventory was poor. I was offered another option because the size vehicle I reserved was not available. The car they offered as an upgrade was VERY smoky and had cigarette burns all over the seats. It was so bad that I immediately returned it after driving around the corner. It’s strange that they offered it to me because the contract states that you can’t smoke in cars! The swapped car was much better.
The staff was VERY friendly, easy to work with, flexible and accommodating!! I asked to keep it several hours later than originally booked and they accommodated without additional charges. I would highly recommend United Auto Rental!
This is an off-off-site agency; getting there takes some time. The car I was given had body damage (front left fender coming off), nearly bald tires and needed brakes. The engine ran fine and the AC worked, so I used it rather than drive the 60-70 miles to try to exchange it.