REASON TO LOVE RENTER
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Although faced with some unexpected obstacles the agency did their best to accommodate. Would rent from again.
Tony was very helpful and diligent on making sure all paper work was completed prior to my arrival. I was in and out with no delays.
Everything was great aside the vehicle we received had a big dent, but it ran smoothly without problems. Overall...great experience.
price was very high to rent- double what we would usually pay, other than that the experience was good and we would rent again.
Agency reply:
Thank you for your rental. If you check around, our pricing is amongst the lowest in van rentals. I'm sure you are aware inflation is at a 40 year record level. Our pricing has increased a little due to the rising costs of everything that is involved to run a rental business.
I've rented a van from this office at least 15-20 times. Every time it's been great so I highly recommend them!!!
Agency reply:
Thank you Richard.
great to work with..van was great
Agency reply:
Thank you!
I posted a Google review of this experience. Van rental agent focused on needs and not necessarily what was available. Tracy P. did a great job in communication every step of the way. Ensure van was there before flight arrived and followed several times to ensure it meet my needs. IMHO there this is the only place for van rental needs.
Agency reply:
Thanks for the great review....
My experience during reservation was great up until we were driving the van. I’m very disappointed in the fact that the van was clearly not inspected, to ensure we were being given a safe vehicle. This van had a patched up tired that kept deflating, causing us to have to pay for the tire to be repatched and having to make multiple stops to keep inflating the tire. On top of that we are still waiting to be credited back for the out of pocket money we had to spend on the patching of the tire.
Agency reply:
How can you possibly say that the van your rental van was not inspected? All of our vans are diligently inspected and cleaned between each rental. The tires on your van were at 75% new. At our inspection of the van for your rental, we found a nail in the middle of the tire tread. We brought the van to a very reputable, nation wide tire shop for repair. Unfortunately, the tire plug failed. When you called us about the low tire pressure, we advised to bring it to a tire shop. The tire was fixed. We credited you the cost of the repair and the tire pressure gauge you purchased to your rental contract. When your van was returned, I personally spoke to the driver of your van and he said you guys had a great time and will rent from us again. Please get all the facts before you post a false review.