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Excellent experience renting from united van rental. Price is right compared to big car rental companies. Their vehicles are clean and in good condition.
Great experience overall. I would use them again in the future.
VERY GOOD EXPERIENCE OVERALL, I HAVE ALREADY RECOMMENDED YOUR SERVICES TO OTHER PEOPLE.
THANK YOU!!
Tracy was very accommodating and easy communicated the requirements. The van arrived promptly at the specified time at drop off.
The only criticism was the van pickup. Pickup time was 8AM and I had call-in 8:15-8:30 to verify pickup. At this point, I was provided a secondary option of leaving the keys in the van. The secondary option would have been beneficial prior to the end of van rental contract.
GREAT COMPANY TO RENT FROM. GOOD RATE AND THE BEST SERVICE FROM ANY RENTAL CAR COMPANY I HAVE USED. HOPE TO USE THEM AGAIN SOON.
I didn’t require pickup.
Service more than expected.
Despite multiple customers waiting to pick up their rentals I was helped quickly
Renting with this company is so awesome! I was expecting an older van but to my surprise, they gave me one of the new vans they had. I so appreciate that!. Staff was friendly and courteous and very knowledgeable. I would definitely use them again on my next road trip.
good experience
Van did not have good tires on them which was not safe enough to drive.
Agency reply:
Tires on the van were and still are fine. Van has been rented numerous times since your rental, all with positive feedback. The vehicle was safe to drive...if it wasn't why would you drive it for four days for 1,180 miles? I feel this negative feedback is a result of you being charged a cleaning fee which was well within our right to do. The interior of the van was returned with mud, dirt and rocks on the floor, stains on the seats along with garbage, uneaten food, bottles, etc throughout the van and the exterior had mud on the tires. (driving on unpaved roads is a violation of your rental agreement)