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Service was very good.
Location of offices hard to find in both Loacat
Service was good. Location of offices hard to find in both places.
Thanks
We had to take a taxi from the airport to the rental agency which cost an extra $17.00. Would have liked a complimentary shuttle at 4:00 in the afternoon.
Agency reply:
Hello Mr Haverdink,
We do provide our customers with a free shuttle to and from the LAS airport during business hours. You and your party flew in on Sunday afternoon. Our hours are 8AM to 3PM on Sundays. We do allow customers to pick-up vans at our location after hours. This was discussed with you when you made your reservation. United Van Rentals
Great company with awesome people. Good job
The agency took a photo copy of my drivers license and printed it out in hard copy. When asked, it was disclosed that it would be kept in file for two years. Six months at the store location and then a year and a half in a storage location. This is a very horrifying security practice and am extremely upset that this was not disclosed to me prior to making the reservation. I will not do business with companies that have such disregard for my personal information.
Agency reply:
Mr Gold,
Thank you for using our services. Our practice of securely holding your information for two years and then having it properly destroyed with do***entation is what all vehicle rental companies do. You will have a difficult time in the future renting a vehicle.