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We were very happy with the vehicle and staff
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So good to have no surprises or disappointments with the rental experience and be able to not go through a lot of prompts to get a live person to handle questions! With regular rental car agencies you are never quite sure what you might get. The convenience of being met with the van and not having to go by shuttle and stand in line was greatly appreciated. I highly recommend United Van Rental!
I originally requested a mini van and the website processed my reservation. I did get an email updating me regarding only having 12 passenger vehicles. I was quoted the same price so I continued with reservation and I am glad I did. Overall great experience and the rates are very competitive. If services are needed I would call United Van rentals first and pass on the good word. Thank you.
NO BODY TOLD ME THAT THE VAN HAS NOSPACE FOR LUGAGGE.
I was so happy to discover that I could rent a 7 pass. van at nearly the last minute to pick up 5 relatives coming to LAX from Europe including the room for 2 car seats for the small children for a fair price. After locating your website and making the reservation online, Holly called me on a Sunday to confirm and answer all my questions patiently. Pick up and dropoff went smoothly with Mike as well. My only problem was finding the office location within the commercial park for the first time.
I'm so happy with my rental. They tried their best to provide what I need. I will definitely come back to them when I need to rent a van.
Just two suggestions ... when we arrived at the airport, we received a phone call (very prompt) and was instructed to meet at the roof. We didn't realize it was the roof of the parking lot across from Terminal 4 where we were standing. The other suggestion is we were instructed to leave the van in LOT C which we did. We have never been there before and the 6 of us wandered in the parking lot not knowing to go directly to the DEPOT. The Van was great and appreciated your calls.
The only issue was the AC in the van was weak. But it was also 115 outside.
These folks made renting a van very easy. It was perfect for our large family. I would definitely use this company again anytime I need a van and I will recommend them to our friends and family.