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Tracey and his staff were phenomenal! They picked us up IN our van so we didn't have to transport 6 kids, 4 adults and all our luggage. They made arrangements for us to drop off the van because I messed up on our drop off time. They were more than accommodating and helpful! I would 100% recommend this company, their vehicle and their staff! We were a group of 10 and their accommodations made our trip extremely easy and comfortable for travel. Thank you Tracey and crew!
Tracy with United Van rental had great customer Service skills and really mad sure we were taken care of from the first first steps. We'll definitely use this company again next time we're in Anaheim.
Only issue we had was the van exhaust was making a terrible noise after 60mph on the freeway. No shaking or nothing but, it sounded like the car directly behind me had a car full of subs and bass was extended into th cab.
Overall, van was clean and worked great for a family of 10.
Tracey was knowledgeable, pleasant, professional and extremely patient.
Hassle free rental transaction. Very satisfied
Tony was rude and short on the phone. Were embarrassed with our rental, the roof was smashed in and Tony told us he didn't have another van available for our family. We took with no other option &we're so unhappy with the quality of the van, the look of the van and all customer service we will definitely use another local van company for our upcoming trip.
1st question in’s not applicable to my rating. Great service, we will rent again. Thank you!
Rental van WOULD NOT START after picking it up at the John Wayne Airport. United Van Rentals refused to credit my account for at least 1 day's rental!
Great customer service! We were even upgraded to a Mercedes sprinter at no additional charge.
We were looking to rent the 15 passenger van but it was not available. The 12 passenger van was tight with 12 guys, 12 sets of golf clubs and luggage. I liked that the van was close by and ready to go at the airport and that I didn't have to wait at a counter.
Tracy was great with communication and super friendly - Really recommend this agency