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Everything went smoothly
We were not given the 15 passenger van that we had reserved. We had to deal with 2 mini vans. While that transported the people we needed, it was a hassle.
Upgraded to a van with wifi. Wifi didnt work during the trip. At return and when explained to the coutner staff, there was no interest in remedying the situation. 'Was told to go online. Really? AVR should empower their location staff to take care of customer's concerns. I still have no idea (or the time) how to go online and try to figure out what to do.
The van rental itself was great.
Rear tires marginal. Chains need to be made available. Poor traction in snow and slopes and in Denver / Mountains that is the norm. Service from check agent was great. Real professional with customer service.
Rental process (pickup) took longer than it should have. Vehicle was not immediately ready to go and/or keys could not be found. Vehicle floor mats were EXTREMELY slippery to the point of being dangerous. Vehicle entry/exit was excessively high and a step-stool should have been provided or at least an option with the vehicle.
I signed up for the shuttle service at time of rental. My shuttle reservation was not provided to the Best western, so I was very lucky they had space.
Great experience
good van at a good price..just what was needed
My van broke down on the top of a mountain and in the middle of a snowstorm. The roadside assistance was unable to come get me so I had to get my crew off the mountain on a shuttle and arrange a pickup. If the story ended there, I would never rent from this place again. However, the Manager Maya and her team went out of their way to make sure I got a new van and that I was accommodated. Maya even discounted my rate for the inconvenience. That's how you keep a customer.
This was so much easier then the last time I rented a vehicle in Las Vegas from one of the other rental companies. Renting from AVR was a great experience!
I had a problem with the first van, and had to return it. The staff was awesome in getting another van for me. Awesome customer service.