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VIA Car Rental Renter Rated Reviews - Page 1

Price online: $16 Price at facility: $170 That’s flat out Fraud and likely going to see class action once someone sees your revenue

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Sat Apr 25, 2026 - Renter Review

Terrible price versus what I was quoted online. Lack of information at time of pickup. Broken lock box at vehicle drop off.

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Tue Apr 21, 2026 - Renter Review

The price I was quoted on the Internet for the car was correct. However, there were $75 of other fees that were not disclosed in the quote and the counter staff forced me into renting a toll pass for another $70 that I never used. The effective rate for my rental was more than doubled from the original quote. I will never rent from VIA car rental again, nor will I recommend it to any comsu.er

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Fri Apr 17, 2026 - Renter Review

Don't rent from them. Had tons of extra fees. Wanted to charge way more than rate quote. I left and rented from reputable agency because I didn't want give money to scam.

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Thu Apr 16, 2026 - rob.fitch@yahoo.com

I will never use this company again. The fees were not transparent and the customer service was poor. I felt like an inconvenience to the staff and they did not explain things clearly. What I spent was $150 more than I was quoted. The car I got smelled funny and wasn't what I booked. Drop off would have been much easier and the same price if I just used a reveal company at the airport, but i thought this one would be cheaper. Never again.

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Thu Apr 16, 2026 - Renter Review

I recently rented a car on March 27th and had to dispute a charge afterward. The company said the car smelled like marijuana and the gas tank wasn’t full, but I completely disagree. I refilled the tank to match the level it was when I got it, and any small difference came from driving back to return it. I don’t smoke because of asthma and would never allow smoking around myself. I believe this was a misunderstanding and hope they review and remove the charge.

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Wed Apr 8, 2026 - Renter Review

Excellent

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Sun Apr 5, 2026 - Renter Review

There were several fees and costs above quoted rate that weren't disclosed until I picked up car. Rate of $141.00 ended up $540. Should have been disclosed up front

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Wed Apr 1, 2026 - Renter Review

I receive quote by email, followed up by telephone. Myself, companion and luggage dropped off by taxi . Immediately bombarded with many extraneous charges, resulting in double the written price quote. Asked to speak with owner-N/A I sent email request to explain charges tacked on: "car rental fee/loss of use/RSP". No response. Return (a Sat. 9:30 AM)-NOBODY there, building under construction, I had a plane to catch. Later my credit card charged additional fees. I will dispute & file with BBB

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Sun Mar 29, 2026 - duprd

Car I requested was not available I had to go to pick up another one in a few days and the 2nd car had over 105k miles

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Thu Mar 26, 2026 - Renter Review