I couldn't tell where the agency was. When I found it inside the hotel lobby. I was told that they did not have any cars for me (due to the rain). They were courteous however and reimbursed me for my Uber ride that I took to get there.
I always have a bit of worry when renting from a company other than the big names (Hertz), but this experience was easy and we saved a ton doing it this way. I had zero stress and pick up and drop off was as easy as can be.