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Perfect experience. Thanks!
Dear car rental,
We ordered a child seat for our son who's 2 years old. You gave us a baby seat for a 1 year old. The staff had nothing to say about. He said you can take or not. Then he said take the seat we won't take it of your creditcard. He was sorry how things went. So he said. But after returning the car. The woman said we will take it of your creditcard. WTF. Its not about the money its more about saying one thing and then doing another. We will never rent from your company.
I also experienced a small damage claim and they were nice and helpful, at least so far, in helping me to resolve the matter
Great, as always
Just fine
Excellent company to do business with
Outstanding service
Great rental agency.Will always give them my business.
I had a short wait when I arrived to pick up the car as the attendant was busy with another customer. My invoice for the final rental was incorrect as it had the time for returning the vehicle incorrectly stated which resulted in me being charged for an extra day. I called the office and they have advised me that this will be corrected and I will be credited for the extra day.
The lady put a hold on my credit card for $500 when it was supposed to be $250 which over draft my account and gave me over draft fees. Then lied and said its normal to put a $500 hold when I e rented numerous times with a hold for $250, because of this I'm not sure if I would rent again with Ace.