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During the checkout process; sadly there was an accusation of damage on my end—I had to provide photographic evidence from the check in process that I took that confirmed that the damage was present there in the first place. That left a sore taste in my mouth
Excellent service
I have been renting cars from XTRA several times during the past two or three years. Overall, I'm extremely satisfied with my experience and see no reason not to continue choosing them as my preferred car rental company at Piarco!
picked up the car on 20 August 2023, at 1205am, I was charged 1 extra day, because their system glitched and showed that I picked up the car on 19 Aug 2023 at 1205am. There is evidence on video, via text message communication and my flight details that I arrived in Trinidad on 19 Aug 2023 at 1130pm and picked up the car 35 minutes later at 1205am on 20 Aug 2023. The manager Nicholas and the agent on the night shift are having a very hard time figuring out this simple issue. will not rent again.
Great service and the car was good
Great experience very professional kind and thorough. This is my fav car rental in T&T. I highly recommend
Showed great integrity in dealing with the refund process...
The vehicle was in good condition and clean but the stereo has no Bluetooth, no screen with reverse camera as other options obtained before. Staff is great and friendly.
Great experience
At first, the agent mentioned not being able to locate the reservation in their system although I showed her the confirmation I received in email from booking online. Nevertheless, there were ample cars so we did not have a problem and was able to get a vehicle fairly smoothly. I recommended rectifying whatever this issue is for high season rentals just in case.
The car was clean, drives well and the price was reasonable. The check-in and check-out process was hassle free.