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Our experience with the manager / franchise owner upon return of the vehicle was absurd. He was totally unprofessional, using inflammatory offensive and aggressive communication. Totally and utterly unacceptable. I would like someone at the corporate level about this franchise owner to contact me.
Rude staff. No manners.
Too many fees/penalties for everything.
Staff not willing to compromise with customer request.
Asked if I return car early if I will be refunded for the difference. Was told no.
No pick up/drop off offered other than airport.
Waited too long for them to process me and go. Need more people working at the counter.
Will never rent here again or recommend. Going back yo Enterprise.
Courteous and knowledgable staff
Smooth pick up and drop off. SUV was exactly what we needed.
The cost was exorbitant. I have better experiences with this car rental. Disappointing.
Staff are very friendly, proficient and knowledgeable
Staff are very friendly, proficient and knowledgeable
Staff are very friendly, proficient and knowledgeable
Two areas are lacking compared to competitors: first, for the price point of the rental, limiting km’s is something that competitors in this range (budget for example) don’t do from my experience. The second is the LDW compulsory add on. The justification that other companies add this into the rental price isn’t valid, as the rental costs at competitors are similarly priced without the ldw to be added after. Otherwise, great experience!
Two areas are lacking compared to competitors: first, for the price point of the rental, limiting km’s is something that competitors in this range (budget for example) don’t do from my experience. The second is the LDW compulsory add on. The justification that other companies add this into the rental price isn’t valid, as the rental costs at competitors are similarly priced without the ldw to be added after. Otherwise, great experience!