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It took some time for someone to pick us up from the airport, the phone and pick-up location is at the bottom of the train station - unfortunately there is no seating there. The actual office is some distance from the airport. When we returned the car it looked like they were going to charge us extra but then they recalculated the mileage, and the fuel and changed their mind - its worth making sure they have worked it out properly.
1. the staff could have done a better job explaining some questions. Appeared rushed.
2. Inside the windshield and mirrors had not been cleaned.
Good job
I have rented from Zoom Toronto close to a dozen times.
Each time, the service is very good,....the car is ready on time, and in generally good operational condition.
Only once did I receive a car that had been poorly treated by a previous renter.
I will continue to rent from Zoom when I am in the Toronto area.
Terry Begley
780-931-6545
The only issue I had was the wait time to me picked up at the Viscount shuttle station. I waited for an hour. Also, for the first time ever, they requested for the detailed print out of my insurance policy. In the end, they honoured my policy slip that included company and policy number. I thought it was unusual for them to want to see pages of fine print of my policy. I would, however rent from them again.
Good as usual. Airport shuttle has been slower the last couple trips, but still acceptable.
I had a great experience renting with Zoom. I had a pocket sized copy of my BC Roadstar insurance details, so that made it easier to decline the optional coverages. The car I received was a new 2014 Honda Civic and even had a back up camera. Great service and a great car.
our experience with Zoom rent a car was excellent, car almost brand new, in a very good condition, full tank gas, just ready to hit the road. Aman the agent who helped us so very friendly, all smile while helping us, smart to explain to us and giving options about the insurance they offer, she is very generous giving us discount, amazing she even manage to speak to her boss not to charged us another day for bringing the car late, I will definitely recommend Zoom to all my friends, God bless
Called for a pickup when at the airport, and was put on hold when someone answered. Was on hold for 15 minutes before I gave up and called another number.
One male counter staff was not accommodating and spoke rudely. When we returned the car, he gave short answers instead of explaining when we asked about the return shuttle to the airport. Other staff were kind and addressed us respectfully.
Also don't like that we were forced to pay for PAI when other companies let you decline.
I almost did not rent from Zoom because of a few negative comments on the net. However, as I read them again, they seemed to be complaints from chronic complainers. The price was great and I am on pension so, I booked with them. I am very glad that I did. Everything was as advertised and I'll be using them again, next trip.