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We had problems with the car and where told how to proceed. Also that we would be reimbursed for the costs. Then when we returned it they took no responsibility and said they would not reimburse us. We were only able to use the car for half of the time we had it rented. Didn't even try to make things right.
We waited for shuttle for 30 mins, and waited in the car for 20 more mins to collect "other passengers" (who never arrived). Car was in fine condition, but driver seat was so high up that my head was 2" from the roof. It was not able to be adjusted.
I was charged $75 more than my quote, for reasons I do not know. (this is being followed up on)
Bottom line: I used Zoom to save money, but at the end of the day, I'd rather pay the extra $50-75 and rent from the airport. Way more convenient!
The shuttle pick-up from the airport took an extremely long time, even when we called ahead of time.
Members of the staff were very inflexible about allowing me to pick up the car a few hours later in order to return it a few hours later. The car had not been cleaned. The floors were dirty and the vehicle contained three used beverage bottles, part of a broken pair of children's sunglasses, and a Frisbee. I've rented from the company before and was more satisfied with the price and service, but it was more expensive and the service was poor. But thanks for the Frisbee.
Would have appreciated more flexibility in pro-rating our rate when we had to change the rental period from 9 to 8 days. Another car rental agency gave us this flexibility.
I had to wait a bit longer than expected in the morning, but I still had plenty of time for my trip.
slow shuttle service (took 60 minutes to be picked up & taken to office) usually it is 10 to 20 minutes. No shuttle on sunday morning but I was not made aware of this at the time of booking OR picking up my car despite the drop off time being acknowledged by the office.
Good and Satisfactory
Good and Satisfactory
Good and Satisfactory