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Overall great
shuttle van was in an accident (i was a passenger) ... between pick up and getting to office.. was not this companies fault, my driver was very curteous though delayed getting to rental agency as would be expected due to accident
Great all around.
I had an accident when someone broadsided me but Zoom looked after everything.
I am not satisfied at all. I booked 1 week ahead of time. When I got there, the door was locked. I waited for extra 30 min, still no one showed up. In the mean time, I kept call the local office # and toll free #, no one pick the phone and help. I had to drag my l packages for 3 blocks to find another car rental company. I don't know what rate I should give to this Zoom car rental company beside the POOR!!!
First time using them and everything was excellent. Actually surprised. They offer a great alternative.
I thought that the information on the website was misleading. It said "unlimited" mileage up to 3000 kms however I was told that I could only get 200km a day because I was local. I paid an addtional @251 for the rental. The website info is misleading & the employee argued with me that their rates are better than the other competitors that's why they cannot offer unlimited mileage. No more Zoom for me! I'll rather rent from the competitors whose website info is honest & there are no surprises.
The inssurance purchased through your representative cost more than the rental car and was charged 4 days rather than for 3 24hr. periods. Other than that it was a good expereince. Thank you.
Jose Orr
They did no explained to me that it was not free mileage, also they did not mentioned anything about insurance when I booked online
Everything went very well. Car was much better than previous one from this co.