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The person who picked me up was rude and argumentative, said he had been waiting and I wasn't there so he left and I was waiting exactly where I was told to wait the entire time. 30 minute wait is way too long.
Was tricked into buying extra insurace of $9 p.d. This made my good deal into a bad deal. I felt cheated. I didn't object but I will not come back because of this extra , not mentioned in the website, cost. Your staff were fun to deal with othewise.
The vehicle was filthy inside, and the tires did not have good tread on them.
Unfortunately.....they cancelled my car that was ordered two days before my trip
It took three phone calls and 90 minutes to get someone to pick us up. This was AFTER the person who took the first call gave incorrect instructions to the pickup site, and both subsequent responses told ME I had not followed instructions!
The only drawback i can see is that as we do not have cell phone it was a bit messy to make the phone calls upon arrival at the airport and to fix the hour for bringing back the car. Otherwise really very good service, good car. Can only recommend.
The rental Quote was ok and the car was ok aswell eventhough the service light was on the whole time like the vehicle engine was not serviced in awhile. I felt as if the car would have stalled with me on the 401 but it didn't. Lol good rental.
The only problem that we had was with respect to the pick-up shuttle at the Toronto Air Port. The shuttle didn't come to our actual gate and being from out of Province and first time there it was very difficult to discover where we had to go.
No issues with zoom - well done on an easy car rental experience
I have rented cars a few time in the GTA. I got great service, the best price and a NEW car. Will continue to rent with them.
Great friendly staff!