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Rental experience was good. But I would like to highlight a few points. The policy about kilometers is not clear. For credit card holders they charge additional liability insurance which is a hidden charge. The staff person didn’t provide ride back to my hotel after car drop off, mentioned the office is busy even after it was empty. This can improve for customer satisfaction.
Not transparent regarding extra fees, specifically insurance requirements (credit card coverage is not enough), and unlimited mileage is invalidated for the ENTIRE rental period if you travel outside the providence (plus an extra, daily fee). These were obviously issues common to several customers as they had a print-off in the lobby ready to hand-out. The lack of transparency seemed to be common method of generating more money through hidden expenses.
I have used them for 4 years. They have great staff and have always gone the extra mile...especially Mike, Shannon and others.
The only bad experience was the shuttle back to the airport. No help with bags. Didn’t bring us close to our terminal.
Zoom sticks strictly to car rental. I think I left a pair of prescrip sun glasses in my car during a rental, they couldn't check a drawer to see if they were found either when I called (multiple times) or when I came back for a new rental. I'm looking for a contact with another renter from this rental and have sent a request to Zoom. Will I ever hear back? I doubt it. It would be really good customer service if you could look after customers a bit more thoroughly than just handing them the keys.
Great value
Overall Zoom rental provides excellent service. My only issue is the pickup location and wait times for pickup. Other than this one issue, Zoom is a great car rental company.
nice car, very expensive though
The best I could have wanted with an off site agency. Great car, fast service once at site. Great return. Will use again.
Extremely stressful and unsatisfactory. Will not rent from again. Hidden fees. Poor communication. Stand-off-ish staff. All seem very indifferent about customer experience. Car itself was great but a very stressful rental experience. Never again.