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Booked a Toyota Corolla on my reservation. I was only offered a 6 seater dodge van which burns significantly more fuel. First van had 2/5th fuel in it. Who rents a vehicle out that isn't full ? I was charged for their insurance when I told the employee I had rental vehicle rental insurance. I'd NEVER rent from this company again nor will I suggest them and being in the tourist industry they will lose alot of customers.
They asked me to show my car insurance documents. Fortunately, I had it with me. It was the first time ever a car rental agency requested me to show that!
Good group of people at desk!
Friendly staff and good service
I always book a compact car (Yaris/Mazda2 size), and they never seem to have that size...I always get a Mazda 3 or Honda Civic sized car. Which is nice, but I really don't need that size, and prefer smaller (since it's what I drive at home). The car was generally clean, but the washer fluid light was on (I reported it when I brought the car back), and the floor mats could use a cleaning. But...great value for the money, and staff is courteous. I wish they opened an hour earlier on weekends!
Great staff and great cars!
Great experience
great fast.
The website kms allowed did not match what the agent was saying. The website said 200 free kms per day for a 12 passenger van, however the contract only allowed 150 kms per day. Also, the website quoted in miles not kms which is confusing.
The quote I received online was less than in store. It seemed like the quote online included the young driver fee where in store, this charge was extra. I'm not sure if I was upgraded to a nicer vehicle which changed the original quote, but other than this, the staff were friendly, pickup and drop off was easy, and the vehicle was awesome.