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The service was great. Arjun in the office was very friendly, the rate was great, and the car was brand new. I will again use this location.
Great service and a fair price. Would rent here again.
Everything was good. Car clean and well functioning.
1. Issue. I returned the vehicle early new years day when the office was not open. I would have liked to have known that the shuttle from Best Western runs only once an hour. I just missed it and had to take a cab to make my flight.
Also: maybe a bit of instruction on where the controls are in the vehicle would have helped.
Otherwise, it was a good experience.
Appreciate the convenience and value. Pick up and drop off have always been prompt
Be transparent about your rates. The fact that I had to purchase extra insurance on top of what my td visa covers bumped the price above other rental companies.
The car smelled like a chimney. Please clean your cars after renting them. After a few pumps the windshield washer fluid ran out...
Total disappoint!
We have rented through Zoom for several years, now, and our only complaint is the quality of the tires. Since we typically rent in the winter, it would be great to have all-season tires (I realize winter tires can be expensive to switch out every year). Other than that, the service, price and quality of the car itself are all wonderful.
We arrived along with several other renters all of whom were picked up by the shuttle service. I was somewhat surprised at how long it took for one of the staff to come to the counter to start serving us. I saw as many as 4 staff behind the wall long with the staff member out front but it took quite some time before anyone appeared to take care of us.
Make sure you bring proof of liability coverage. This was specified in previous reviews so we carried a copy of our coverage with us. Also, we took pictures of any damage on the vehicle before we drove away. Staff were friendly and efficient. Vehicle was newer but basic but all we needed. Also, 1/3 of the price of big-name rental companies (rental was over Christmas).
everything went very smoothly with no surprises
The whole experience was great, good price, good car and good service