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The manager was really mean. The policy stated that you may receive a refund for breaking the contract and when I asked to speak to the manager he refused to honor the the policy. He started complaining about how much money he has to pay to clean his cars.
Our experience was very good. We are very satisfied with our rental and use this agency s 100 per cent sure
Very pleased, Off site of airport means big $$ savings and being picked up privately by zoom driver to go to where car was made everything easy. All staff were courteous and professional, car clean and almost brand new and everything exactly as it should be. If you have your insurance info with you then picking up car is quick and easy. If I'm back in TO I will book from here again.
great value, excellent service, slow on pickup
It was all fine. I did find it odd that I had to prove that I had insurance to rent a car, after providing my insurance certificate. Never had this happen before. Even my insurance company asked me on the phone, why the rental car company was not accepting my word. In the end it was fine, it was just an odd thing.
all was good
Zoom is not convenienty at the airport, but their rates are good.
I have rented here many times. Never a problem!
I had an emergency that required me to extend the rental and they processed the request right away. The car was a brand new car as well. Very reliable and flexible agent.
Very satisfied with my rental experience with zoom rent a car.