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Great vehicle which satisfied our needs for a week.
No comment
A very positive experience. Staff really went out of there way to assist us. The same gentleman booked us in and out. It was a pleasure to deal with him. Very polite and courteous. The limo to the airport was a hoot, even checked to make sure we had left the key for the vehicle when leaving. We have felt with this company several times now and every time it has been positive. Very, very convenient when travelling via Pearson Airport.
It was nice experience renting car from Zoom rental .although it's off site but still manageable
Everything was smooth and car worked great. Very satisfied!
The car should have winter Tires! These all season tires are totally inadequate in snowy conditions.
Secondly, the windshield washer reservoir was nearly empty when I rented the car so within a day I had to buy, at my expense, a gallon of windshield washer antifreeze. Zoom should fill the reservoir before each rental is dispatched.
Overall ok experience. Rented the car one day later than planned due to cancelled flight but did not get a reduced rate for the lost day. Car was clean and full of gas ready to go.
Although we were happily surprised with a brand new vehicle, we were a bit disappointed that it didn't have adequate tires for the weather (seemed like very poor factory tires with little tread).
We have rented before with Zoom and have had good service , will continue to rent with good rates and good customer service. Look forward to getting a discount on our next rental , and there will be a next rental , thank you for your service.
Last time I rented it was great, but this time they disappointed me with the car I got.